If customer advise the rail is loose. Ask for the video first.
KIDS team advised:
They have discussed with our factory, this should be an random case and the rail shouldn't be like that, but it wont just being pull out by kids while they are playing, it is still a safe item
Since it's preassembled and should be able to pull out or changed. If the video did looks unsafety, it's better to replace a full unit to customer.
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