Situation:
Customer reported that the monkey on the top panel gets stuck all the time. (see video)
Solution:
Customer may not able to unscrew the top panel to loosen the monkey from inside due to the panel appears to be glued on.
As a temporary solution from KIDS team, we recommend applying slight upward pressure to adjust.
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"After reviewing your video, our team believes that the issue may be due to the nails at the bottom being too tight. We recommend gently lifting or nudging the monkey upward to create a bit of space, as the nails at the bottom might be too tight. This should help improve its movement."
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