If customers are reaching out for missing parts to their lamp, it's possible they don't realize the part they think is missing is actually already attached to the lamp post.
-lamp shade collars are generally already attached to the light bulb socket
Assembly manual image example:
-nut and washers (if the lamp has these parts) are generally attached to the threaded bolts on the bottom segment of the lamp post
*Recommended action is to ask customers to first send a photo of either the light bulb socket or the threaded bolts on the bottom segment of the lamp post (depending on the request) for us to check to see if the parts are there.
Example for lamp shade collar link (Freshdesk unsupported file type): 20241107_095127.jpg
Example for nut & washer link (Freshdesk unsupported file type): 20241107_095038.jpg
There are also unlisted parts that come pre-attached as well. If you're unsure if a part is pre-attached, please ask the home team or Peter prior to promising to ship replacement parts.
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